We provide Outbound and Inbound call center services.
Including inbound call filtration, customer care, lead generation,
and sales.
• Live Lead Transfer System
The Live Transfer element of our Comprehensive Call Management
Solution incorporates proprietary web-based software that
allows our trained Call Screening Professionals to enter
a consumer’s data on a computer in our Call Center,
which you can view simultaneously via the Internet, even
though your office may be thousands of miles away.
When a consumer is successfully screened and is ready to
be transferred to your office for closing the deal, our
software will instantly connect to your office, so our Screener
can introduce the Lead to you. Of course, you already have
the Lead’s essential data right on your computer screen,
so you’re ready to close the transaction.
Our Lead Transfer System is not only instantaneous, it’s
seamless. This means that, from the consumer’s perspective,
he’s just been transferred from one of your company’s
departments to another. This attribute does a lot to enhance
your company’s professional image.
• Custom CRM
Another aspect of our Comprehensive Call Management Solution
allows you to keep track of the entire sales process from
the initial contact to project completion and every correspondence
in between, with online Customer Relationship Management
(CRM) software.
In an ever-evolving and complex marketplace, managing the
sales process is a critical success factor in the consistent
achievement of revenue goals. If a procedure for managing
this process is not in place, the results can include customer
discontinuity and discontent. Within our customized CRM
technology framework, you can incorporate detailed sales
processes used to sell a specific product or service to
a specific market segment and manage the process from the
initial contact through project completion.
Lead Management Software Demo (click HERE
to view online demo) Web Administration Module.
Telemarketing
Your
Lead Company Voice Broadcasting allows you to instantly
send thousands or even millions of interactive phone calls
with ease while monitoring the calls right from the Web. Instantly
send alerts, notifications, reminders, political calls, product
updates, get out the vote - GOTV - messages with ease right
from the Web.
Our
telemarketing expertise ranges from inbound telemarketing,
inbound customer service, E-care and Internet order processing
to outbound telemarketing, which includes telemarketing
lead generation, product sales, membership renewals, market
research, web design and telemarketing lists.